G.M. Uses Social Media to Manage Customers and Its Reputation

By | 25/03/2014

To deal with car owners’ concerns after a long-delayed safety recall, General Motors is turning to forums like Twitter and Facebook.


Link to article: rss.nytimes.com/c/34625/f/640387/s/38853a1c/sc/1/l/0L0Snytimes0N0C20A140C0A30C240Cbusiness0Cafter0Ehuge0Erecall0Egm0Espeaks0Eto0Ecustomers0Ethrough0Esocial0Emedia0Bhtml0Dpartner0Frss0Gemc0Frss/story01.htm

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